PRNewswire
Singapore, October 25: Companies in Singapore can now ship next-generation buyer experiences by way of wealthy, interactive messaging, because of a brand new partnership between world cloud communications platform Infobip and Asia’s main communications expertise group, Singtel. Wealthy Communication Companies (RCS) marks a major step ahead in enterprise messaging, empowering firms to rework bizarre cell messages into interactive model experiences that drive deeper buyer engagement and enhance conversions.
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RCS is an evolution from SMS that delivers the superior capabilities of over-the-top (OTT) messaging apps. This next-generation expertise permits companies in industries similar to banking and finance, gaming, retail, and ecommerce to interact with clients in completely new methods, providing:
* Enhanced engagement: RCS empowers companies to ship wealthy media messages, together with photographs, movies, and carousels, making a extra charming and interactive expertise for patrons. Branded messaging choices additional improve belief and recognition, fostering stronger buyer relationships.* Seamless interactivity: RCS facilitates two-way communication, permitting clients to reply instantly inside messages or carry out actions like reserving appointments or making purchases with out leaving the messaging interface. This streamlined method enhances comfort and satisfaction.
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As an skilled communication platform supplier, Infobip works intently with telecoms globally to offer RCS to companies, because it had already achieved efficiently throughout Europe and Latin America. Leveraging this expertise and experience, companies in Singapore can confidently roll out RCS providers and capitalize on these advantages.
“Corporations wish to higher have interaction their clients in additional interactive methods, particularly on their cell gadgets. RCS offers clients with extra customized communication that may assist companies construct stronger relationships and drive enterprise outcomes. We look ahead to empowering organizations with this functionality to assist them construct model affinity with their clients.” mentioned Terence Lai Tuck Leong, VP of Digitalisation, Merchandise and Partnerships, Singtel Singapore
“The introduction of RCS messaging marks a major step for buyer engagement in Singapore as companies purpose to raise their communications to fulfill evolving client expectations. Singtel’s deep understanding of the Singaporean market, mixed with Infobip’s world expertise and experience in RCS, will empower native companies to attach with clients securely by way of wealthy, branded two-way conversations,” mentioned Lim Jiun Kei, Head of Operator Partnership Area at Infobip.
About Infobip
Infobip is a worldwide cloud communications platform that allows companies to construct related experiences throughout all levels of the client journey. Accessed by way of a single platform, Infobip’s omnichannel engagement, identification, consumer authentication and make contact with centre options assist companies and companions overcome the complexity of client communications to develop enterprise and enhance loyalty. It presents natively constructed expertise with the capability to succeed in over seven billion cell gadgets and ‘issues’ in 6 continents related to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutic, Roberto Kutic and Izabel Jelenic.
Latest award wins embody:
* Infobip named a Chief within the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second 12 months working (June 2024)* Infobip named to Quick Firm’s Annual Record of the World’s Most Modern Corporations (March 2024)* Infobip named a frontrunner within the CPaaS Leaderboard, Juniper Analysis (March 2024)* Infobip ranked as primary Communications Platform as a Service (CPaaS) supplier, within the inaugural MetriRank CPaaS Report from Metrigy (Dec 2023)* Infobip named a frontrunner within the CCaaS Leaderboard, Juniper Analysis (Dec 2023)* Omdia Ranks Infobip as Chief for the second 12 months working in its CPaaS Universe Report (Nov 2023)* Infobip named a Chief within the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2023 (Sept 2023)* Infobip named a frontrunner within the Juniper Buyer Knowledge Platform Leaderboard Report (July 2023)* Infobip named a Chief within the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Evaluation (Might 2023)
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