As many Buzzsprout Podcasters in all probability seen, Buzzsprout skilled a delay with statistics on Thursday, November 2nd, and Friday, November third. All obtain knowledge was delayed from about 6:45 am EST on November 2, 2023, by means of 11:30 pm EST on November 4, 2023. Throughout this 40-hour window, Buzzsprout’s major supply for podcast statistics didn’t report knowledge as anticipated.
At Buzzsprout, we worth transparency and communication, so we wish to take the time to offer our podcasters some perception into this delay, the way it occurred, the way it was resolved, and the place we stand now.
The way it Occurred
Buzzsprout makes use of Cloudflare to collect obtain knowledge for our Buzzsprout podcasts. Simply earlier than 7 am on Thursday, November 2nd Cloudflare started experiencing and investigating some points associated to logging obtain knowledge. At that time, Buzzsprout was not receiving logs and was unable to course of these statistics for our podcasters.
Whereas stats weren’t being reported in Buzzsprout at the moment, at no level was this affecting the supply of podcast episodes.
Late within the night on Friday, November third, Cloudflare was capable of resolve the difficulty and statistics resumed flowing from Cloudflare to Buzzsprout. Buzzsprout has by no means skilled a statistics delay like this since we launched in 2008.
In case you are within the technical specifics, please check out Cloudflare’s replace on this: Submit Mortem on Cloudflare Management Aircraft and Analytics Outage.
The way it Was Resolved
We all know that statistics are essential to our podcasters, so for a number of days following the outage, the Buzzsprout staff labored to replace Buzzsprout accounts with correct statistics for the delayed interval.
Buzzsprout has a number of layers of redundancy in our server structure, which places us in a great place to backfill the lacking obtain knowledge. That course of has taken a number of days to implement and apply to all Buzzsprout podcasts.
The place We Stand Now
Now we have gathered and utilized all the downloads that had been delayed on November 2nd and third. We are able to additionally verify that this delay solely affected obtain knowledge from inside this 40-hour window. Statistics reported outdoors of this window weren’t affected.
In the event you consider your podcast knowledge requires additional investigation, please be at liberty to achieve out to our assist staff. They’d be completely satisfied to look into your podcast and reply any questions you’ve gotten. They are often reached through electronic mail at assist@buzzsprout.com.
We perceive how necessary podcast obtain statistics are for you as a creator. We sincerely apologize for this delay and any stress it might have triggered.
Thanks on your understanding and persistence,
The Buzzsprout Crew
